Refund Policy

Effective Date: August 12, 2025

Fair Refund Promise: We believe in fair treatment of our users. This policy outlines when and how refunds are processed for Bsafe Linkr services.

1. Refund Eligibility

Full Refund Scenarios
  • Service Not Provided: If scheduled transportation is not provided without prior notice
  • Cancellation Window: Cancellations made 24+ hours before scheduled service

2. Non-Refundable Situations

  • Cancellations made in between of monthly duration
  • No-shows by students at pickup locations
  • User violation of terms of service
  • Services already completed satisfactorily
  • Subscription fees for completed service periods
  • Third-party payment processing fees

3. Refund Process

Timeline
  • Request: Submit within 7 days of incident
  • Review: 3-5 business days
  • Processing: 5-7 business days
  • Completion: 7-10 business days
Required Information
  • Account information
  • Trip details and date
  • Reason for refund request
  • Supporting documentation

4. Emergency Refunds

In case of emergencies or safety incidents, we provide expedited refund processing:

  • Safety Incidents: Immediate refund processing within 24 hours
  • Medical Emergencies: Full refund with documentation
  • Natural Disasters: Pro-rated refund for affected periods

5. Payment Disputes and Chargebacks

For payment-related disputes:

  • Contact First: Reach out to our refunds team before initiating chargebacks
  • Documentation Required: Provide trip details, receipts, and communication records
  • Chargeback Consequences: Unauthorized chargebacks may result in account suspension
  • Dispute Timeline: Payment disputes must be raised within 30 days of transaction

6. Refund Processing Methods

Payment Method Refund Method Processing Time Additional Notes
Credit/Debit Card Original Card 5-7 business days Bank processing may vary
Net Banking Bank Account 3-7 business days Same account as payment
UPI/Digital Wallet Original Wallet 1-7 business days Instant for some wallets
Cash Bank Transfer 5-7 business days Bank details required

7. Refund Appeals Process

If your refund request is denied, you may appeal by:

  1. Submitting additional documentation within 14 days
  2. Requesting manager review with detailed explanation
  3. Escalating to senior management for final review

Refund Support

To request a refund or discuss refund-related questions:

  • Email: support@bsafelinkr.com
  • Phone: +91 7643960223
  • Hours: Monday-Friday, 9 AM - 6 PM IST